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I’ve got a verified TFN, why was my message blocked?

  • Updated

Your message may include prohibited content. Even after your TFN has been verified, your message content is still subject to spam and fraud filters and will be blocked if it contains any prohibited content. To reduce the chances of this happening, make sure your messages exclude the below content.

Prohibited content

High-risk financial services

  • Auto loans
  • Cryptocurrency
  • Gambling
  • Mortgage loans
  • Payday loans
  • Short-term, high-interest loans
  • Stock alerts
  • Student loans
  • Sweepstakes

Get-rich-quick schemes

  • Deceptive work-from-home programs
  • Multi-level marketing
  • Risk investment opportunities

Debt forgiveness

  • Debt consolidation
  • Debt collection
  • Debt reduction
  • Credit repair programs

Illegal substances or activities

  • Alcohol
  • Cannabis
  • Tobacco
  • Vaping

Other

  • Deceptive marketing
  • Frauds or scam
  • Phishing
  • Pornography
  • Profanity or hate speech

Still have questions? 

  • Take a look at more TFN verification FAQs here.
  • Contact our support team if you require further assistance.