This article provides an overview of the range of support plans that we offer, each designed to cater to your specific needs and requirements. We understand that every business and organization has unique challenges and goals, which is why we have developed a variety of options to ensure that you receive the most effective assistance possible.
We're here to support you around the clock, 24/7. All customers start with our Standard tier support package by default. If you're looking for a more tailored and enhanced support experience, we have several upgrade options available. To upgrade your support plan, just select the one that suits you best and reach out to our team to get started.
| Support Plans | Standard | Silver | Gold | Platinum | |
| Price per month ($USD) | Free | $35 | $350 | $700 | |
| First response time | Urgent Priority | 4 hours | 2 hours | 2 hours | 1 hours |
| High Priority | 6 hours | 4 hours | 4 hours | 2 hours | |
| Normal Priority | 8 hours | 8 hours | 8 hours | 4 hours | |
| Status notifications | ✅ | ✅ | ✅ | ✅ | |
| Chat support | 24/7 | 24/7 | 24/7 | 24/7 | |
| Support site - “submit a ticket” | 24/7 | 24/7 | 24/7 | 24/7 | |
| Inbound email support | ❌ | 24/7 | 24/7 | 24/7 | |
| Request a call back | ❌ | 24/7 | 24/7 | 24/7 | |
| Inbound phone call support | ❌ | ❌ | 24/7 | 24/7 | |
| Support Summary | Chat and support tickets only | Chat/support tickets + inbound email + request call back | All channels | All channels | |